One year of product coverage. Support for the long run.

Effective date
October 12, 2026

What the warranty covers

The one-year limited warranty covers defects in materials or workmanship that prevent a GiipGoop handheld console or controller from operating as described under normal, intended use. Coverage begins on the original Amazon purchase date and applies to the original purchaser.

What is not covered

• Accidental damage, drops, impact, liquid exposure or misuse
• Unauthorized repair, modification, disassembly or unsupported software changes
• Normal cosmetic wear, battery aging or consumable accessories
• Loss or corruption of game files, save data or user-added content
• Damage caused by incompatible chargers, cables, cards or peripherals

How to request warranty service

1. Open the order in your Amazon purchase history.
2. Use Amazon messaging to contact the seller.
3. Provide the model, order number, issue details and requested photos or video.
4. Complete reasonable troubleshooting so the support team can confirm the next step.

If the claim is approved, GiipGoop may repair the product, replace it with an equivalent item or provide another remedy allowed by applicable law. Availability can affect the selected remedy.

Lifetime technical support

Technical assistance for setup, supported game formats, controller pairing, display output and basic troubleshooting remains available after the limited warranty ends. Technical assistance does not extend hardware coverage or guarantee compatibility with third-party software.